Is your service only available in Canada?
Yes, Currently our services are accessible from most cities in Canada. In future more countries & cities will be added. Our Registered user can select local access numbers from www.oneworldirect.com/access.html and enjoy savings on long distance call.

Where can I call using this service?
You can call anywhere in the world using this service.

Is there is validity period?
Yes. The validity dates are as follows

	Account should be first used within 3 months from the date of purchase and should be used at least once in 2 months to keep it active.
	Account will be dormant if not used in consecutive 3 months, to activate dormant account you need to recharge account for minimum $ 10.
	Account not in use for 4 months will become in active, needs to re-register.
	After expiry of account, the user would be given a grace period of 1 month to renew/recharge his account. If the same is not done, the account would stand permanently inactive.

Why should I top-up/recharge my prepaid account?
To continue usage of your account, you should top-up/recharge it. Thus if your balance falls below the calling country rates, you would be required to top-up/recharge. This top-up/recharge would help you carry forward your leftover balance in the new top-up/recharge. For example, if you have $2 in your account and you top-up/recharge your account with $5, the balance on your account would be $7.

In what denominations can I top-up/recharge?
You can top-up/recharge in the following denominations: $5, $10, $20, $50 & $100.

What is the validity period of the top-up/recharge?
Your account gets activated immediately and validity period depends on your using our services at least once in 2 months. There is a validity period of 3 months from the date of top-up/recharge after this period account will be dormant.

What is Auto-Top Up/recharge?
With Auto Top-Up, your account would get charged by the selected denomination once the balance on the account runs below $2.

Why is the OneWorld Direct Calling Service superior in quality?
We provide crystal clear voice quality with immediate connection to all calls through our network.

What is pin-less dialing?
PIN-less dialing is a service that allows you to dial without dialing your account number and PIN from your registered phone. You can register up to 5 different phones including cell phones to the same account.

Can I use this PIN-less service from my office PBX?
Yes. You need to register your office phone number ( Not Extension) also on the system. Since the dialed access number does not recognize personal extension numbers, hence you will not be able to use PBX. However, you can still use your account by dialing your access number and entering pin followed by the international destination number. You can register up to 5 phone numbers.

Do I have to register separately for the PIN-less service?
Yes, you need to register once in our system under ANI ( Automated Number Identification). Your registered phone will then be identified by our PIN-less services (ANI).

Can I change the phone numbers which I register?
Yes you can. All you have to do is logon to www.oneworlddirect.com and go to my account. You can change information.

What is difference between an International calling card and One World direct calling service ?
Yes there are many advantages of One World direct services but the 3 key points of difference between an International calling card and One world direct are:

	No need to scratch cards each time you purchase a new one and enter the pin number before you make the call by registering your ANI.
	You can see where you spend your money by logging into your account. This gives you more transparency in billing compared to a calling card.
	No hidden charges, maintenance fees, connection fees, etc.

What numbers do I dial for customer service ?
You can reach the friendly customer service by dialing 1-866-458-9185.

How do I provide feedback?
We are always looking for valued feedback to continually improve our services, please feel free to contact us by email at care@oneworlddirect.com. Someone from our team will contact you within 24 hours.

Can a customer care agent register on my behalf?
Yes, the customer care agent can register on your behalf. Just call 1-866-458-9185 and they will do the rest for you.

Do I have to give my credit card details on your website?
No, For payment we have multiple options on our website chose one that is convenient. By direct deposit at any RBC Branch in Canada. By Pre Authorized Payment to One World Direct Account in RBC. By any Credit card viz.Visa, Master Card etc.

How do I log onto my account?
You can logon to www.oneworlddirect.com/myaccount. and enter your username and password provided when you signed up for the service.

Can I get the usage details of my service?
Yes, we provide you with your usage details on the website. Just go to www.oneworlddirect.com/myaccount.

How frequently do you update the call details on the website?
Call logs are updated instantly.

Is the payment inclusive of taxes?
No, taxes are extra. The total amount including taxes will be provided during registration.

Are the rates different for calls made to landline or mobile phones?
Rates for calls made to landlines and mobile phones are dependent on the country you are calling.

Are there any hidden charges on your product?
There are no hidden charges

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